Shipping policy

Shipping Policy

Last updated: July 2026

Where we ship

We currently ship within the United States only. We do not offer international shipping at this time.

Free shipping

Orders that meet the free shipping threshold qualify for free standard shipping. Orders below that threshold ship at a flat rate calculated at checkout.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation with tracking once your order leaves our studio.

Delivery times

Standard shipping typically arrives within 5–7 business days after processing. Delivery windows are estimates. We are not responsible for carrier delays, weather events, or other circumstances outside our control.

Fragrance & shipping restrictions

Our products contain fragrance oils and botanical extracts. Due to carrier regulations for flammable or scented materials, we ship via ground service. Expedited air shipping is not available. We appreciate your patience. Good things take a little longer.

Lost or damaged packages

If your order arrives damaged, photograph the packaging and contents and email us at myousuf@scentplusart.com within 7 days of delivery. We'll make it right. For packages marked "delivered" but not received, contact your carrier first. If the issue isn't resolved within 3 business days, reach out to us and we'll investigate.

Order changes & cancellations

We process orders quickly. If you need to change or cancel your order, contact us at myousuf@scentplusart.com as soon as possible. We cannot guarantee changes once an order is in processing.

Contact

Questions? Reach us at myousuf@scentplusart.com. We respond within 1–2 business days.