Refund policy

Return & Refund Policy

Last updated: July 20, 2026

We would rather you actually used what you buy from us. Here is exactly what happens if something is not right.

The Signature Kit: 30 days

Send the kit back within 30 days of delivery for a full refund. It does not have to be unopened. We would rather you tried it and told us it was not for you.

Email support@scentplusart.com and we will send return instructions. Refunds go back to the original payment method once the kit reaches us.

Decants: all sales are final

Every decant is hand-poured to order from our own bottles. Because each one is prepared individually for you and cannot be resold once it leaves the studio, all decant sales are final. No returns, refunds, or exchanges.

We know that is a real commitment on a fragrance you have not smelled yet, so every decant page carries the full note pyramid, our own honest description, and the community rating from Fragrantica. If you are torn between two, email us before you order and we will give you a straight opinion.

Fragrance oils

Email us and we will sort it out case by case.

Damaged, wrong, or missing orders

This is always on us, and it applies to everything we sell, decants included. If your order arrives broken, leaking, or incorrect, or never arrives at all, email support@scentplusart.com within 14 days with your order number and a photo if something is damaged. We will replace it or refund it. Final sale never means we ignore a mistake we made.

Refund timing

Once a return is received and inspected, we will email you. Approved refunds are processed within 5 to 10 business days.

Contact us

Scent + Art LLC
Email: support@scentplusart.com
Address: 8653 E 9 Mile Rd, Unit B, Warren, MI 48089, USA
Website: www.scentplusart.com