Last updated 19 July 2026
The Signature Kit — 30 days
If the kit isn't for you, send it back within 30 days of delivery for a full refund. It doesn't have to be unopened — we'd rather you actually tried it. Email support@scentplusart.com and we'll send return instructions. Your refund goes back to the original payment method once the kit reaches us.
Decants — all sales are final
Every decant is hand-poured to order from our own bottles. Because each one is prepared individually for you and can't be re-sold once it leaves the studio, all decant sales are final — no returns, refunds, or exchanges.
We know that's a real commitment on a fragrance you haven't smelled yet. So we try to tell you everything we can before you buy: the full note pyramid, our own honest description, and the community rating and vote count from Fragrantica on every decant page. If you're torn between two, email us. We'll give you a straight opinion — including "neither of those, try this instead."
If something arrives damaged, wrong, or never arrives
That's different, and it's always on us. If your order turns up broken, leaking, or incorrect — or doesn't turn up at all — email support@scentplusart.com within 14 days of delivery (or of the expected delivery date) with your order number, and a photo if something's damaged. We'll replace it or refund it. This applies to everything we sell, decants included. Final sale never means we ignore a mistake we made.
Fragrance oils
Email us and we'll sort it out case by case.
Reaching a human
support@scentplusart.com. We're a small studio in Warren, Michigan, and we read and answer every email ourselves.
