30-Day Satisfaction Guarantee

SCENT + ART stands behind every kit. If customers are not completely satisfied, they may return their purchase within 30 days of delivery.

Unopened Kits

• Full refund for unopened kits in original packaging
• Free return shipping label provided
• All components must be included

Opened Kits

Due to hygiene and safety regulations, opened personal care products cannot be returned. However, SCENT + ART will work with customers on a case-by-case basis. Contact support@scentplusart.com to discuss options including partial refunds or replacement components.

Damaged or Defective Products

If a kit arrives damaged or any component is defective, SCENT + ART will replace it or provide a full refund.

To request a replacement:

1. Submit a return request through the contact page or email support@scentplusart.com within 48 hours of delivery
2. Include order number, photos of damage, and brief description
3. Response within 24-48 hours with resolution

No return shipping required for damaged items. Replacement ships as soon as possible.

Wrong Item Received

If the wrong item was shipped, SCENT + ART will send the correct kit as soon as possible with a prepaid return label for the incorrect item. Contact within 7 days of delivery.

Return Process

1. Submit a return request through the contact page or email support@scentplusart.com
2. Include order number and reason for return
3. Receive Return Authorization (RMA) number and return label within 24 hours
4. Pack kit in original packaging with RMA number clearly marked
5. Ship using prepaid label provided

Refund Processing: Refunds are processed within 3-5 business days of return receipt.

Refunds

Full Refund Includes:

• Kit purchase price
• Original shipping (if item was defective or incorrect)

Non-Refundable:

• Original shipping costs (for standard returns)
• Return shipping (for change-of-mind returns)

Refund Timeline: 5-10 business days after approval, depending on financial institution

Important Safety Notes

Perfumer's alcohol is hazardous material and cannot be returned without special shipping authorization. In most cases, SCENT + ART offers refunds without requiring return of alcohol components.

Opened fragrance oils cannot be returned for hygiene reasons, but quality issues will be addressed.